Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr. Aminu Maida has assured that the Commission will hold telecom service providers responsible for poor service delivery to customers.
Dr. Maida who made the remark on Tuesday in Abuja, noted that the telecom service providers would be held accountable in order to meet the minimal expectations of consumers.
“You are going to see a change in the way we make decisions, we are going to be very data-driven. All our decisions are going to be backed up by data as much as possible. We want to reduce subjectiveness and take the right decisions that will improve the industry.
“When there is regulation without any consequences or enforcements on obligations you will agree with me that those obligations the chances of being met are very low. So as we drive towards delivering optimal quality of experience for our customers, we intend to hold our licensees accountable for all services, after all the consumers pay for the services and they expect the service to be at a certain level or point.
“Last week I spoke about compliance and enforcement but we will also first of all be collaborators, we will place a very high premium of collaboration with all critical stakeholders including yourselves to ensure that everybody is carried along in a cooperative process so that we can try to create win-win scenarios for everybody but of course if that is not possible all the licensees have an obligation and we will not shy to enforce for the clients”, he said.
Maida added that the Commission will focus on the critical Stakeholders, the consumers, the industry and the licencees to meet their expectations.
“The commission also will be driven by their recognition that we have primarily Three critical stakeholders in the industry these are: the consumers of telecom services, the industry and the licensees. And the top most are the Internet Service Providers (ISP’s), submarine landed cable companies, and all of the licensees of the commission. And last but not the least the government.
“What we recognize is that each of these stakeholders has a unique perspective and has different expectations. Our approach will thus be to walk towards the expectations of these stakeholders,” he added.