The alarming trend of consumer rights abuse by mobile network operators in Nigeria has made Nigerian Communications Commission, the telecoms regulator to ask hapless consumers to demand quality service from their operators.
In a know your infographic 10-point information, the Commission stated that the consumer has the right to insist the kind of quality service that they desire.
According to NCC the ten rights are:
1. Right to Privacy
2. Right to Action on Disputed Charges
3. Right to Fair Complaint Process
4. Right to Accurate, Clearly Worded and Organized bill
5. Right to timely installation, Restoration and Repair of Service
6. Right to Quality of Service
7. Right to be Informed
8. Right to Safety
9. Right to Choose
10. Right to Timely Address of issues
As part of the efforts of the NCC in ensuring the protection of telecoms consumer in the country, it recently began the implementation of the revised framework stipulating the processes for resolving consumer complaints arising from service delivery by telecoms operators.
The Commission went ahead to introduce the Service Level Agreements (SLAs) document, which was reviewed in 2019, and it is meant to achieve greater effectiveness in the sector as well as strengthen the protection of telecoms consumers and other stakeholders.
NCC Director of Public Affairs, Dr. Ikechukwu Adinde hinted that the implementation of the revised framework, tagged: ‘Complaints Categories and Service Level Agreements (CC/SLA),’ was done in collaboration with operators and other stakeholders to ensure the prompt resolution of consumers’ complaints by reviewing the timelines, broadening and streamlining complaint categories and establishing applicable sanctions on operators who fail to meet the timelines for resolving such issues for their consumers.
Prof. Umar Garba Danbatta, NCC Executive Vice Chairman and Chief Executive Officer (EVC/CEO)
The alarming trend of consumer rights abuse by mobile network operators in Nigeria has made Nigerian Communications Commission, the telecoms regulator to ask hapless consumers to demand quality service from their operators.
In a know your infographic 10-point information, the Commission stated that the consumer has the right to insist the kind of quality service that they desire.
According to NCC the ten rights are:
1. Right to Privacy
2. Right to Action on Disputed Charges
3. Right to Fair Complaint Process
4. Right to Accurate, Clearly Worded and Organized bill
5. Right to timely installation, Restoration and Repair of Service
6. Right to Quality of Service
7. Right to be Informed
8. Right to Safety
9. Right to Choose
10. Right to Timely Address of issues
As part of the efforts of the NCC in ensuring the protection of telecoms consumer in the country, it recently began the implementation of the revised framework stipulating the processes for resolving consumer complaints arising from service delivery by telecoms operators.
The Commission went ahead to introduce the Service Level Agreements (SLAs) document, which was reviewed in 2019, and it is meant to achieve greater effectiveness in the sector as well as strengthen the protection of telecoms consumers and other stakeholders.
NCC Director of Public Affairs, Dr. Ikechukwu Adinde hinted that the implementation of the revised framework, tagged: ‘Complaints Categories and Service Level Agreements (CC/SLA),’ was done in collaboration with operators and other stakeholders to ensure the prompt resolution of consumers’ complaints by reviewing the timelines, broadening and streamlining complaint categories and establishing applicable sanctions on operators who fail to meet the timelines for resolving such issues for their consumers.