Nigerian Communications Commission (NCC) has asserted that that bills for services in the nation’s telecommunications sector are not estimated but are products of an exact billing system which cuts across both post-paid and pre-paid customers.
Director of Consumer Affairs Bureau, Mr. Efosa Idehen disclosed this at the maiden edition of the Telecom Consumer Conversation held at Garki International Market, Abuja recently, said that telecom consumers haver various rights they should be aware of, which includes but not limited to the fact that their bills must not be estimated.
According to him, bills in the sector must have a given pattern and must be exact, hence at the end of each call there must be call notification, which offers brief on call duration and cost from the network operator.
Idehen also said that every service in the industry must have a timeline, when it must be completed or escalated to the next level if it becomes necessary.
NCC, he pointed out, is keen in the promotion of universal access, and thus, a stop-in gap for consumers.
He therefore urged consumers to take advantage of NCC, so that they would not be taken advantage of, stressing that consumers have several rights include the right to know, right to safety, to choose among others.
In addition, he said consumers have rights to privacy, which paved the way for NCC to introduce the Do-Not-Disturb (DND) code across the networks, especially with regards to unsolicited messages.